A versatile manual that can be used to stimulate product innovation as well as for benchmarking analysis and engineering design, this book goes beyond theory and information about advanced QFD. It provides relevant ideas, methods, and techniques that thereader can apply to their job for both short- and long-term results. Real implementation case studies and numerous examples illustrate the concepts, including the Qualitometro method for designing and measuring quality in the service sector.

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Рейтинг книги: 5 из 5, 8 голос(-ов).