Achieving a balance between the need to provide the public with access to computers and ever-increasing security and maintenance concerns requires more than technical knowledge. It also requires a public service perspective and effective management practices. This unique how-to written for front-line to upper-level managers responsible for making decisions about public access computers in libraries, cover both technical and managerial aspects. The first chapter answers the question "What does a Manager Need to Know About Technology?" Subsequent chapters cover facilities planning and management, hardware and software, CD-ROM and DVD, printing, system security, working with systems people, staff training, and public services. Every chapter includes helpful tip sheets and "Focus On" sections devoted to such commonplace problems as how to keep patrons from stealing track balls in computer mouses and what is the most cost efficient way to buy printer toner. Includes a wealth of forms...

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