For managers to truly excel into a position of leadership they must increase efficiency and develop the soft skills necessary to inspire people to do more with less. Providing a series of practical and tested lessons, this book offers a clear, coherent, and effective way of tactfully directing project managers. Written by a highly successful author, it gives real world examples, survey materials including a high performing team questionnaire, and exercises in conflict resolution, conflict continuum, and team effectiveness. It also provides a website with downloadable documents and a podcast to continually reinforce the material.

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