The Handbook of Human Services Management is a substantially revised and updated version of the first edition (The Handbook of Social Welfare Management), published in 2000. Intended for students, teachers and scholars, the book’s central theme is how to manage human service organizations in ways that lead to the provision of high quality, effective services to consumers, a pressing political and ethical imperative in this field. Now re-organized around 6 topical areas commonly addressed in management and planning courses, this edition brings to bear the latest information on practice innovations, theoretical perspectives and empirical research to suggest the key elements of an effectiveness driven approach to management in the human services. The introductory section provides an extensive analysis of the distinctive challenges of managing in a human services context. This is followed by sections that address, respectively, managing for performance through positive work cultures,...

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