Book Description Many Fortune 500 companies, such as American Express, General Motors and United Technologies, are adopting outsourcing at an accelerating pace. Similarly, sourcing IT work from anywhere in the world is now becoming mainstream for application-related services. Bringing together leaders in strategic thinking within the outsourcing community, the book addresses the issues and strategies underpinning outsourcing as a business model, and the elements that lead to a successful outsourcing arrangement.

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