A book for anyone who has ever said "May I help you." It truly gets to the heart of the matter in customer service. Written by a former hotel concierge, the author understands the agony and the ecstacy of delivering frontline service firsthand. The philosophies and skills that are presented represent the simple yet profound wisdom that service providers will find valuable and if taken to heart and put into practice they will be life changing.

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Рейтинг книги: 4 из 5, 7 голос(-ов).