Combining practical insights from the real business world together with the academic theory and research that underlie methods and techniques, this innovative book prepares readers for the rigors of leading people in just about any situation, not just organizations -- i.e., it trains leaders to think before they act. From assessment through implementation, it focuses on four competencies -- specific behavior characteristics that delineate the "ingredients" of leadership: Directional Thinking, Consequential Thinking, Influence Strategies, and Communication Skills. Begins with a four-chapter Assessment in which readers provide information about how they would use the four Competencies to address specific situations, challenges, and dilemmas. Outlines a Relationship Life Cycle -- a flow chart, linked to a case study at each step, that depicts how relationships begin and evolve and how they either deal effectively with conflict and survive or ignore conflict and as a...

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