This workbook accompanies a short course for those training to work in areas of the tourism industry where basic fluency in English is essential. Each unit explores a different communicative area, such as answering the telephone and giving information to customers, and introduces and gives practice in the grammatical structures and vocabulary required. The emphasis is on developing listening and speaking skills, but practice is also given in reading and writing skills, with such examples as reading timetables, taking simple messages, and completing application forms.

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