If you want to see the true measure of managers, watch how they treat his subordinates, not his peers. This book is about being an empathetic manager, a manager who acts with emotionally sensitive certainty and then lets those actions speak for themselves. It is NOT the fuzzy, sissy-type, right-brained mush all managers are taught to avoid. Nor is it a guide to the insincere "I feel your pain" style of management. Rather, it is a straightforward look at the cost of emotional corrosion in the workplace and how it affects the bottom line. A variety of quizzes and self-analyses will help you discover what type of manager you are and case studies connect the type of manager (and management behavior) to forecast success or the need for more effort. There are also lists of all types of employees and how to recognize the destructive emotional dislocations they can cause. A methodology for calculating the cost of emotional distress and disturbance is also included. There is a real cost...

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