Nobody is immune from conflict. Dissension between individuals is inevitable and inescapable. This book's total focus is on that type of conflict. It's designed to be a how-to, self-help resource for improving one's conflict-handling skills. The book's principal purpose is to demonstrate that interpersonal conflict-properly dealt with and resolved-can actually improve and strengthen, not weaken relationships. This objective is addressed by a factual analysis that explores the roots, results, resolution, and ramifications of interpersonal conflict. Understanding these elements of the conflict problem can substantially improve one's effectiveness in handling friction with others.

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