The journey to Operational Excellence is a not a challenge for the feint hearted and can deter even the bravest of organisations from achieving their true potential. To be a world-class, sustainable enterprise means becoming the best at what you do and delivering value to your customers and shareholders. Clear Direction is the first book in the 5P Series and provides a practical road map, based on years of consulting experience in the developing world, which will smooth the ride of your improvement journey and significantly increase your chances of success. It will guide you step-by-step through: 1) Diagnosing the issues facing your business, deciding what to solve and how to go about it; 2) Articulating the issues and engaging people to help you solve them; 3) Driving the change to get the right things done in the right way. It contains the theory, templates, examples and assessments you will use to create your own Clear Direction and bring Purpose to your Improvement Strategy....

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