Becoming a Digital Bank is a bit like asking for directions. The awkward answer is that we would not start from here. Unfortunately, 'here' is where we are. Where is 'here'? 'Here' is where most of the deposit account systems are. Systems that were built before the Internet became part of our lives, but now we have the mobile Internet showing that all of these systems need renovation to cope with the demands of this digital age. Many deposit account systems were built on a raft of ancient codes, lacking a cohesive technical architecture. They are a collection of software packages running on a variety of releases, all with localised codes across the enterprise. Few systems are ever turned off in case something breaks, and it has led to the attitude of 'if it isn't broken, don't fix it'. 'Here' is where we are challenged by change, and specifically the changes required for regulations. Virtually the entire Know Your Customer (KYC), Anti-Money Laundering (AML) and related...

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