This Trainee Manual is designed to be used in conjunction with an instructor-directed program based on material in Behavior Modeling Training for Developing Supervisory Skills: Instructor Manual, by the same author Behavior-modeling training is a form of skill-development training that is distinguished by the manner in which it integrates "knowledge about" and "experience with." Both of these elements are essential for effective skill training. To illustrate: think of what we must do to master some skill, such as dancing, driving a car, or making a presentation. We must go beyond merely reading about, hearing about, or observing the techniques involved-we must add guided practice, feedback, and adjusted practice. Various sets of learning points-learning-point modules-have been developed for various training needs; such as, for Delegating Work, Handling a Complaining Employee, Handling Insubordination, Giving Recognition, Conducting a Performance- Review Interview, Mediating Between...

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