Why do some chains and independents thrive while others struggle to improve sales and profits and constantly battling employee turnover? Those who thrive work S.M.A.R.T.! The S.M.A.R.T. Restaurant Guide to Effect Food Service Operations is a roadmap to becoming a S.M.A.R.T.-er, more effective manager. Based on 25 key principles tried and tested over the past decade in numerous restaurant environments, this book will help any restaurant supervisor, manager, franchisee or multi-unit operator improve operations, sales and profits. Author T.J. Schier has spent over 30 years in the hospitality industry in operations, corporate support, consulting and as both a franchisor and a franchisee. He is a noted speaker and restaurant training and service expert who speaks numerous of times annually at franchise and manager conferences. He has helped dozens of companies create effective training, service and employee retention programs. S.M.A.R.T. Restaurant Group, formed by T.J. and his colleagues...

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