Don't take it for granted that customer service jobs are always easy to get. The best jobs in any field are always the object of intense competition! This book will show how to enter, advance in, or exit from the customer service field while speaking the lingo of customer service across all industries, from telecommunications to financial institutions. All resumes and cover letters in the book actually worked for real people. And what about those who want to change fields? Maybe the goal is to change fields from the hospitality industry to the cellular industry, or from the telecommunications industry to the medical field. This book can help. A word of advice from Editor Anne McKinney: "This great book of sample resumes and cover letters showing customer service experience will help customer service professionals show off their expertise. If you want to enter the customer service field or advance in the industry, you don't need just any resume book. You need an industry-specific...

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