We've all heard that we're supposed to be innovative, creative, and think outside the box. But what happens when you're stuck inside the box, a very big box? What happens when bad bosses, difficult peers and negative co-workers dominate your life at work? How can you manage in this toxic environment? These are difficult questions with complex answers. Managing isn't easy and it isn't always fun. But despite the many challenges, it can be very rewarding. So how can we move past the challenges and start receiving some of the rewards that come from effective management? I think there are at least four answers to this question. First, great managers are honest. They tell the truth. They don't just tell people what they want to hear. They don't hide from reality. Second, great managers are communicators. They recognize that their role is to gather and share information as broadly as possible. They listen to others. They also use stories and examples to make their words more memorable and...

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