The purpose of this descriptive qualitative research study was to identify change management strategies and techniques used by leaders in the U.S. metal building industry. The research used the Delphi technique to gather data from a panel of senior industry leaders. This study potentially represents the first such study ever to be conducted about the U.S. metal building industry. Because of this, the study provides significant opportunity for learning and growth based not only on present interpretation of the data but also on future interpretation of the data. The study represents a benchmark for existing and future leaders in the U.S. metal building industry to gauge their change knowledge and policies. The data support a model containing specific suggestions for leaders: (a) identify change forces that exist in the environment; (b) establish the capabilities to distinguish between internal and external change forces; (c) develop strategies to manage the change forces; and (d)...

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