Continuing education and development lie at the very heart of any successful organization. Time and time again, studies show that the best organizations, those that deliver better-than-average return on investment, also happen to be the ones with the highest commitment to training and development. Moreover, training has become a powerful ally in the war for talent. Job seekers frequently cite a strong commitment to development as one of the principal reasons for joining or remaining with an organization.In your hands is a working toolkit, a valuable source of knowledge for the training professional. Offering entirely new content each year, the Pfeiffer Training Annual showcases the latest thinking and cutting-edge approaches to training and development, contributed by practicing training professionals, consultants, academics, and subject-matter experts. Turn to the Annual for a rich source of ideas and to try out new methods and approaches that others in your profession have found...

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