Great Customer Service provides a new framework for businesses that want sustainable success during an unstable economy. This book is important not for just sales people, but for anyone who wants to maintain good relationships with their customers. Business owners, college students, professors, entrepreneurs, nonprofit organizations, and other sales organizations can benefit from this book. Readers can ensure success by following the practical application on concepts outlined in this book in order to satisfy customers' needs or wants. Through this book, many individuals will be able to... - Build a more profitable business - Increase good sustainable customer service - Inspire workers toward greater organizational performance - Learn how to inspire today's demanding customers

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