Typically, root cause analysis is taught by teaching a variety of tools that require the user to learn when to use which tools. Illustrating how to solve specific problems with specific solutions, this book teaches the reader how to recognize different types of process problems as well as how to solve them more effectively and efficiently. The author identifies five types of processes problems and shows how to solve them using a three-step procedure: identify the type of problem, find root cause, and address the root cause.

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