Nowadays IT outsourcing is considered as a mature business strategy that provides an exquisite opportunity to quickly cater to changing market circumstances. Due to the extensive growth of outsourcing client IT functions in the last decade, a new provider industry has developed rapidly. As a result, the IT landscape is becoming more varied, with different outsourcing arrangements. Considering the multidisciplinary character of outsourcing, providers experienced that arrangement complexity increased substantially. Providers have to deal with various aspects such as strategy, capabilities, and organizational structures. These aspects will clearly affect the providers' organizations and their performance towards their clients. Thus, starting an outsourcing venture means starting a change that requires adaptive behaviour. This involves the capability and willingness of the providers' employees to support this change. In the next decade, the most important challenge for providers will be...

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