Shows how to apply PeopleSmart strategies in challenging relationships with customers, colleagues, bosses, and employees Includes dozens of how-tos for bringing out the best in others at work in order to enhance career satisfaction, collaboration, leadership, staff development, employee retention, team building and, customer service. Offers practical solutions to the toughest real-life interpersonal dilemmas people encounter at work--How to I get along with a sour colleague? How do I fire someone? How do I get my ideas heard?

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