In 1995 the first edition of Performance Consulting introduced a concept which has since become a cornerstone of the human resource, learning and organisational development fields: training and HR solutions do not take place in a vacuum but must be tied to an organisation's business goals. Performance consulting is a process in which a client and consultant partner to achieve business goals by optimising workgroup performance. In this updated edition, Dana and Jim Robinson draw on what they've learned since the first edition was published twelve years ago, providing both a robust conceptual framework and improved tools and techniques to help the reader move from the traditional role to that of a Performance Consultant. They show readers how to form partnerships with management, help to identify performance required to ensure that business goals are achieved and assist management in taking actions needed for performance to change. They also illustrate the "how-to’s” for...

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