Highly successful in hardback and now available in paperback, the Handbook of Public Services Management brings together twenty leading contributors to cover all the key issues affecting public services management. It is organized in a practical way to help students and professionals approach strategic issues such as: ? Managing relationships with the external environment, including regulatory and financial bodies and coping with the issues of privatization and competitive tendering. ? Evaluating the performance of public services and distinguishing criteria for doing so. ? Developing staff and controling professionally qualified staff. ? Allocating and accounting for the use of resources, including information technology.

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