The IT Value Quest How to Capture the Business Value of IT–based infrastructure Theo J.W. Renkema Although the potential of information technology (IT) is beyond dispute, it proves to be very difficult to evaluate its true business value. In the present competitive business arena, modern IT provides the enabling infrastructure for efficient and effective business operations, leveraging business improvements and securing a competitive edge. Capturing the value of this IT–based infrastructure is often considered as the most critical and yet the most complex part of managerial decision–making. Many managers do not try to justify their expenditure or measure whether their money was well spent. This situation has become unacceptable in the light of the rising costs and uncertain benefits of this increasingly important type of business investment. The call for more financial returns and more ?value for money? can no longer be ignored. Making the right investment evaluations will make the...

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