Information technology (IT) presents many challenges to managers. Constant change, e–business, massive amounts of information, global operations, and building new alliances and capabilities are just some the transformations being driven by the use of IT in business today. No modern manager can afford to ignore IT or leave it to the professionals. This book tackles the tough issues of managing in an environment where IT is everywhere. Based on the real life experiences of senior IT managers in leading– edge businesses and incorporating thorough research, Making IT Happen separates fact from fad, shows where managers can make a real difference, and provides useful and practical advice for coping in the fast–paced world of IT. "This is the first real handbook of IT management. It?s well–grounded, reliable in its recommendations, sensible, comprehensive and useful. Those are all compliments; they are what we need in the post dot.com era and after all the...

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