Efficient and effective operations hold the key to success for any organization. Over the years, a plethora of tools and techniques has been developed to help managers and consultants improve their operations. Yet, with so many available, it can be hard to know which one will work best for you. Essential Tools for Operations Management helps you navigate this complexity, providing a range of processes, ranging from business plans to customer relationship management. Packed with diagrams, strategies, guidance and further resources, this is a book you’ll want to refer to over and over again. For further tips and features, visit the website www.essentialtoolsseries.com.

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