Process management, with its basic concepts of internal customer and process ownership, is becoming one of firms' most important competitive weapons and can determine a strategic change in making business (business process reengineering). The relatedinformation flows are much more extended than the traditional firms' boundaries, creating networks with other business units, selected suppliers and clients, institutions, etc. These organizational networks (internal and external) utilize the great potentiality offered by web technologies (internet, intranet and extranet) in order to put in practice knowledge management for business, also for firms operating on traditional industries. This book explores innovative themes which will be the business paths for many firms in the next future. It deploys studies and experience made in several major companies, and in particular in Snaidero Group, the European leading company in the kitchen sector, with contributions of leading ICT...

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