The Shortcut Guide to Improving Government Services Through Unified Communications focuses on four facets of unified communications technologies in terms of the value and impact each brings to government services at the local, state, and federal levels. This informative new book reviews how self-service applications can improve customer satisfaction, increase revenue, decrease costs, and enable resource sharing across government agencies. It uncovers the value in teleworking programs and technologies. It explores contact center solutions to improve communications both internally and with citizens. And lastly, this book addresses how government officials and organizations are using emerging social media networking tools to provide enhanced services to citizens.

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