This book is not primarily for software test and QA professionals who are working in 'typical' organizations. The Best Practice approach in this book is based on ITIL and is well suited to any IT organization that takes its software testing serious. Moreo, unless software engineering practices across the organization are mature the approach will probably fail. However, that does not prevent even an organization with a yet to be developed testing process from selecting best practices and tasks set forth inis book and applying them. The net result will be an incremental improvement, and may be the catalyst for larger improvements with large wins. This book is invaluable to organizations that are committed to software engineering at the defined, managed optimizing levels of maturity. It distills formal test practices drawn from a variety of ITIL and IT service Management sources into a succinct, process-oriented guide. The book is filled with templates and examples to set up and...

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