Excellent Book on Benchmarking. This is a well written book on the concept and practice of benchmarking. The book gives a comprehensive coverage of a wide range of topics on benchmarking including a clear explanation of what benchmarking is all about, how use it and the benefits from employing it. It is a reference book that can be used by managers in all departments of an organization. Benchmarking is clearly explained, making it interesting and easy to follow by anyone with a responsibility for the pormance of a section or department. The book is well written with easy to follow explanations and worked examples. The book provides valuable tips that help the reader to implement the concept to their own circumstances. The reader will find the book easy follow due to the author's extensive knowledge and experience in the subject. The book is recommended reading for managers in all departments of an organization in a commercial enterprise or non-profit organization.

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