Behind the doom-laden headlines, a quiet revolution is taking place in the public sector. In the police... hospitals... local government... social welfare... costs have been significantly reduced, services have improved and there is a real 'danger' of improving morale. There is now no politician or executive in any branch of local government or any area of the public sector who can say: "It won't work here". The evidence is clear: it does work here, and right across the board. It's four years since John Seddon's first assault on the regime of 'choice', targets, delivery, inspection, incentives, 'free market' reforms and back-office 'economies of scale' that was paralysing UK local authorities. Systems Thinking in the Public Sector explained how it was that so-called 'performance improvement' led to ambulances driving round in circles with ill people on board and benefits claimants having to complete the same form three times. Two years later, in 2010, and in response to...

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